FAQ

Questions, answered.

Everything you need to know about running your studio on TaKo Studio. Can't find it here? Raise a support ticket from your dashboard.

Proposals

How do I send a wedding proposal to a client?

Build your wedding quotation with events, photobooks, and add-ons — pricing calculates itself from your own rate card — then download a branded PDF proposal and send it to your client however you prefer: WhatsApp, email, or in person.

Can I customize the look of my proposals?

Yes. Add your studio's logo and brand color, write your own cover note and terms & conditions, and choose from the PDF templates included in your plan.

How is pricing calculated for events, photobooks, and add-ons?

Set your rates once on your rate card — per photographer/videographer role, drone, LED screen, live streaming, and per-sheet photobook pricing — and every new proposal prices itself automatically. You can still switch any line item to a manual price.

Can I clone an old proposal for a new client?

Yes — clone any proposal to reuse its structure and pricing for a new client, then just update the details.

What happens to a proposal after I mark it Accepted?

It automatically becomes an invoice you can track payments against — nothing needs to be re-entered.

Can I attach a portfolio gallery to a proposal?

Yes — curate reusable photo galleries under Studio → Galleries, then attach the right one to any proposal you send.

Is there a limit to how many proposals I can send?

No — proposals are unlimited on every plan.

Getting Started

Can I use TaKo Studio on my phone?

Yes — the dashboard is fully mobile-friendly in any browser, and a dedicated Android app is also available.

Is there a setup fee?

No. You only ever pay for the plan you choose — there's no separate setup or onboarding fee.

How do I build my first wedding proposal?

Set your studio's rate card and branding once from Settings, then go to Proposals → New Proposal to add your first client's events, photobooks, and add-ons — pricing calculates itself.

Billing

What happens when my subscription period ends?

Subscriptions are billed for a fixed period and don't auto-renew or auto-charge. When a paid period ends, your account moves to a short grace period and then read-only access until you renew or switch plans from your dashboard.

Can I change plans later?

Yes — upgrade or switch plans anytime from your dashboard. Any proration is calculated automatically at checkout.

Do plans auto-renew?

No. We never charge your card automatically — there's nothing you need to "cancel" to avoid a surprise renewal.

What payment methods are accepted?

All payments are processed securely through Razorpay, which supports cards, UPI, netbanking, and wallets.

Can I get a refund?

Subscriptions generally aren't refundable once access has started, but we review requests made within 7 days of payment on a case-by-case basis — see our Refund & Cancellation Policy for details.

Does switching plans prorate my remaining time?

Switching to a different plan starts a fresh billing period at that plan's price rather than prorating time left on your current plan.

What's the difference between plans?

Every plan includes the full wedding proposal builder. Higher plans add modules like Freelancer Payments and Data Storage Management, plus larger portfolio limits and more PDF templates — see the full comparison on the pricing page.

Data & Security

Is my data safe with TaKo Studio?

Yes — see our full Security & Privacy page for the details on data isolation between studios, encryption, and where your data is hosted.

Is my studio's and my clients' payment data secure?

All payments are processed by our payment partner, Razorpay — TaKo Studio never sees or stores your clients' full card or bank details.

Where is my proposal and client data stored?

In our managed database, accessible only through your logged-in studio account — nothing is publicly visible.

What happens to my data if my subscription lapses?

Your data is kept, not deleted — your account simply becomes read-only until you renew, so nothing you've built is lost.

Do you share my clients' information with anyone?

No — see our Privacy Policy for exactly what we collect and how it's used.

How do I reset my password?

Use "Forgot password" on the login page to receive a reset link by email.

Can I change my studio's name after signup?

Studio names are locked at signup to keep things consistent for your clients. To change it, submit a request from your dashboard for our team to review.

Support

How do I get help if I run into an issue?

Raise a support ticket right from your dashboard — no separate email thread needed. Support is included on every plan.

Do you offer onboarding help for new studios?

Support is available on every plan — raise a ticket from your dashboard and our team will help you get set up.

Where can I suggest a new feature?

Raise it as a support ticket from your dashboard — we read every one.

How do I report a bug?

Raise a support ticket describing what happened — screenshots help — and our team will follow up.

What are your support hours?

Tickets are reviewed by our team during business hours, India time — you'll get a reply by email or in your ticket thread.

Still have a question?

Sign up and raise a support ticket right from your dashboard — every plan includes support.

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